Conflict Resolution

Available as a public course?:

No

Duration:

1.00 day

This 1 day interactive workshop is designed to support line managers by providing tips on how to proactively manage both difficult people and situations at work and how to use preventative measures in order to avoid disciplinary situations.

In house course price is for up to 12 delegates* per day and includes tailoring, manuals and certificates
If you require more than 12 delegates please contact us

Aims and Objectives:

Delegates will learn effective techniques in dealing with difficult sitautions professionally, they will be able to identify the underlying causes of difficult behaviour. They will understand the model for managing conflict, keeping calm to resolve problems and understand the techniques used to overcome negative and agressive behaviour.

Pre-Course Work:

No pre course work is required for this course

Proposed Course Outline:

Dealing with Difficult People

Dealing with people who are aggressive, cynical or obstructive
Identifying and dealing with the underlying causes of ‘difficult behaviour’

Dealing with Difficult Situations

Typical situations you may face at work and ways of dealing with them
Dealing with situations and events rather than personalities.

Tips for Dealing with Conflict

A model for managing conflict
Tips for keeping calm
How to resolve problems and move forward

At the end of the workshop you will be able to:

Approach people problems with increased confidence and an enhanced understanding of
the reasons behind colleagues’ behaviour.
Understand techniques which can be adopted to overcome negative or aggressive behaviour.
Explain when and how the disciplinary policy should be utilised

Course Evaluation:

This course will be evaluated at Level 1 of the Kirkpatrick Training Evaluation Model (Reaction to Learning), via a short questionnaire, which will be completed at the end of the course.

Practical Arrangements:

Maximum number of delegates: Suggested max. 10-12, but can be run with up to 15 depending on size of room
Number of rooms required: One large training room
Room layout: U Shape
Equipment required: Flipchart, Projector, Pads and Pens for delegates. CM Training will provide all delegates materials (handouts, copy of powerpoint slides etc., and a laptop to connect to the projector)
Timings: 9.15 to 4.45

Price (In-house Course):

£749.00 per day