Cultural Diversity Training

This half day cultural diversity course is designed to give delegates an overview and understanding of some of the key issues relating to ‘culture’: in particular, an awareness of how cultural practices differ between different racial and national groups, and some practical advice on providing services to a diverse customer/user base. This will benefit delegates by ensuring that they are able to recognise the needs of different people that they interact with, and are able to effectively adapt their approach to different people.

The course is practically based and interactive in nature, utilising a range of learning methods including pairs exercises, tutor input, plenary discussion, group work and case studies.

By the end of this course, delegates will be able to:

• Define cultural diversity and some of the ways that it manifests itself - in all aspects of life
• Describe some of the ways in which different groups of people differ, in terms of cultural diversity – such as customs and practices, and ways of communicating
• Explain the benefits to all parties of being aware of cultural diversity, and the reasons why we need to be
• State their response to a number of practical issues of cultural diversity, which they may experience as part of their job
• Recognise when they need to change their approach to a particular person (or group of people) in order to ensure a successful outcome
• Deploy some strategies to help them do this, back in the ‘day job’