Telephone Skills Training

This half day telephone skills training course has been created from our full day telephone techniques training course.

The aim of this telephone skills training course is:

• Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool
• Understand the differences between tone and words
• Deliver professional yet warm telephone calls
• Structure their phone calls
• Create a professional an image of the organisation

No pre course work is required for this telephone skills training, however the course will be interactive with group discussion and practice and is suitable for any one working with the phone as a communication tool.

Topics covered during this half day telephone skills training course:

• Create a professional image on the telephone
• Use telephone communication to your advantage and be aware of its limitations
  
• Use your voice and language to sound professional
  
• Control a call and gain information
  
• Question and listen effectively
  
• Manage a difficult situation assertively
• Understand and learn the differences in customer service styles
  
• Cope with complaining customers
• Work with internal clients and teams effectively

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Telephone Skills Training is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.