Performance Discipline and Grievance Training

By the end of this course, delegates will be able to:

• Describe the key features of their organisations process and policies on conduct, capability, discipline, grievances and appeals
• List the key skills and qualities that a manager needs to employ when dealing with these issues
• Explain the legal background to these issues, and the reasons why processes and policies need to be followed
• Give effective and constructive feedback on performance and conduct, and deal with minor issues informally
• List the key issues which managers need to consider while conducting the investigation into performance or discipline cases, to ensure that problems are investigated thoroughly and objectively
• Deal effectively with problems and objections which they may experience when managing conduct or capability
• Produce an action plan for transferring the learning from the course back into the workplace

Delegates may benefit from bringing copies of their own organisations policies on managing performance and discipline/conduct with them, as these will be referred to during the course.

• Introduction and Welcome
• Scene Setting and background – Why formal policies on these issues exist, and the benefits of having them
• Overview of legislation on these issues, including legal requirements for following organisational policies and processes
• Skills and Qualities needed to manage these processes effectively, including a personal audit of own skills levels
• Resolving problems informally – when might this be appropriate, and how to give constructive, effective feedback to staff
• Conduct and Capability – The differences, and the processes used to manage each issue
• Managing Grievances and Appeals – Key Requirements of the Processes
• Conducting the Investigation Thoroughly and Impartially
• Managing Performance Effectively – How to avoid accusations of Bullying
• How to Handle Objections or Rebuttals from staff
• Personal Action Planning
• Course Evaluation and Close

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.