Conflict Resolution

Delegates will learn effective techniques in dealing with difficult sitautions professionally, they will be able to identify the underlying causes of difficult behaviour. They will understand the model for managing conflict, keeping calm to resolve problems and understand the techniques used to overcome negative and agressive behaviour.

No pre course work is required for this course

Dealing with Difficult People

• Dealing with people who are aggressive, cynical or obstructive
• Identifying and dealing with the underlying causes of ‘difficult behaviour’

Dealing with Difficult Situations

• Typical situations you may face at work and ways of dealing with them
• Dealing with situations and events rather than personalities.

Tips for Dealing with Conflict

• A model for managing conflict
• Tips for keeping calm
• How to resolve problems and move forward

At the end of the workshop you will be able to:

• Approach people problems with increased confidence and an enhanced understanding of
• the reasons behind colleagues’ behaviour.
• Understand techniques which can be adopted to overcome negative or aggressive behaviour.
• Explain when and how the disciplinary policy should be utilised

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.