Management and Supervisor Training

This accredited advanced development training programme has been created for any team member wishing to improve their skills and knowledge in the following areas:

• Emotional Intelligence
• Change Management
• Internal Customer Relationships
• Developing Self and Others
• Managing Difficult Situations

Ideally positioned for senior members of the team or management this programme will provide each delegate with a Level 4 (pre-graduate) qualification from the Open College Network (nationally recognised throughout the UK)

Each module is one day in length and attracts additional assignments that will need to be completed and reviewed at the next session.

The programme is delivered in an interactive style to ensure that plenty of group discussion takes place, along with scenarios, role plays and group exercises.

None

Module 1 – Emotional Intelligence

• Identify personal strengths and weaknesses
• Identify strengths and weakness of others
• Analyse and present workplace signs of emotional intelligence
• Understand the benefits of emotional intelligence in the workplace
• Maintain self motivation in challenging situations
• Understand the key stages in developing emotional intelligence
• Identify emotional triggers in self and others and respond accordingly
• Identify personal motivation factors that relate to themselves
• Maintain self control and use awareness of others in decision making

Module 2 – Change Management

• Understand the reasoning behind workplace changes
• Identify how people respond differently to change
• Consider barriers to change and why people resist
• Recognise techniques to successfully implement change
• Compare a variety of factors in problem solving
• Execute an action plan and take responsibility for it’s implementation
• Demonstrate best practice at times of change

Module 3 – Internal Customer Relationships

• Understand the communication process
• Identify barriers to communication from a number of perspectives
• Understand customer service best practice
• Understand the importance of workplace relationships
• Understand the key workplace relationships from a variety of perspectives
• Execute and action plan and take responsibility for it’s implementation
• Build upon relationships with key colleagues

Module 4 – Developing Self and Others

• Recognise and understand personal development needs in line with organisational requirements
• Recognise and understand development needs of others in line with organisational requirements
• Prepare effectively for an appraisal interview
• Recognise current development status of own team
• Recognise current roles within the ream and recommend improvement actions
• Build upon personal effectiveness
• Create a training plan
• Create a personal career plan

 Module 5 - Managing Difficult Situations

• Understand the causes of potential conflict
• Understand the positive and negative impacts of conflict
• Understand the stage of escalation a conflictual situation is in
• Operate collaboratively
• Recognise what is going on whilst partaking in a discussion
• Understand and manage a work based relationship
  

To book or enquire about this course please contact us on 01494 429356 or email us enquiries@cmtraininguk.org.uk

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

The aim of this 1 day project management introduction course is to enable delegates to successfully plan, resource and budget for a project.

The course introduces the methodologies and underpinning knowledge to become a project manager. Once the delegate has completed the introduction we highly recommend they attend the advanced course, giving them a full understanding of project management.

Typically a delegate will be able to:

• Understand what a project managers role is
• Identify Stakeholders of the project
• Plan, Excecute and Review their project
• Identify project risks
• Gain the tools of project management

No pre course work is required, however we recommend that the delegate brings with them a project that they have been assigned to further embed the training, although this is not essential.

Welcome and introductions

• Workshop overview, personal objectives, ice breaker

Defining a Project

• What is a project?
• Nature and needs for projects
• Purpose and reason for project management
• Group discussion on projects

Project examples

• Discussion on projects

Role of project managers / Stakeholders

• What does a project manager do?
• Identifying project stakeholders

The Project Lifecycle

• Project Initiation, Planning, Execution and Review
• (practical exercise)

Risk identification / analysis

• Identifying and analysing project risks
• Maintaining a risk log

Project Management Tools and Techniques

• An overview of the tools and techniques available for managing projects

Role of the Project Manager

• What are the key functions of the Project manager

Managing a small Project

• Practical exercise

Close & Review

• Evaluation

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Project Management - Introduction is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.

This advanced level workshop will provide learners who are familiar with project management with the skills and knowledge to become effective project managers.

Although the course is not Prince 2 accredited our trainer is a Prince 2 practionioner so delegates can enquire about these methodologies if they wish.

The course links in to our Introduction course, so delegates new to project management can attend both to become a successful project manager.

The advanced level project management course will enable delegates to achieve the following:

• Manage projects strategically
• Inform and involve stakeholders
• Work with critical paths including wbs and cpa
• Understand project finance through the earned value method
• Understand Gant charts

Previous project management experience is preferred, although no pre course work is required.

Welcome and introductions

• Workshop overview,
  
• Review of previous experinece
• Workshop aims & objectives

Defining a Project (refresher)

• What is a project?
• Nature of and need for projects
• Purpose and reason for project management

Project examples in the organisation

• Discussion on projects

Project Governance

• Strategic management of projects
• Informing and involving stakeholders

Project planning

• Why plan a project?

Work breakdown structure (wbs)

• Understanding the tools and techniques available for project planning

Networking / Critical path (cpa) 

• (practical exercise using wbs & cpa)

Project Finance (Earned Value Method)

• The importance of budgeting

• Managing project finance and scheduling using EVM

• Practical exercise using EVM

Case Study

• Consolidation of the following learning points:

• Project initiation and launch
  
• Monitoring and control
  
• Risk management
  
• Use of project management tools
  
• Project governance

Learning Review    

• Summarise learning

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Project Management - Advanced is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.

This 2 day management training program (derived from the ILM Level 3 management programme) is designed to give new and existing managers (recently promoted or no formal training) the underpinning knowledge and skills to be exceptional team managers.

The course focuses on exceptional leadership skills, managing staff, reporting back, delegation and how to motivate their teams to achieve results.

At the end of this 2 day management skills course delegates will be able to:

• Delegate effectively 
• Manage their time
• Proiritise their workloads
• Define theirs and others expectations
• Set objectives and standards
• Understand effective communication
• Manage their team effectively

No pre course work is required for this course

Module 1 - Self Management (Day 1 am)
Module 2 - Practical Leadership (Day 1 pm)
Module 3 - Managing Others (Day 2 am)
Module 4 - Assertiveness (Day 2 pm)

Self Management -
Will focus on developing and enhancing their management styles, and will cover:

• Time Management
• Prioritising
• Delegation
• Self Awareness

Practical Leadership –
Will provide practical ways in which to manage the day to day processes and procedures and includes:

• Defining your role
• Defining you and others expectations
• Leading through change
• Managing day 2 day situations.

Managing Others –
This module will provide the skills required to effectively manage staff, and will discuss:

• Setting standards
• Getting the best out of others
• Effective communication techniques  - staff and line managers
• Objective and target setting

Assertiveness Training -
This is designed to support the management of staff; it also will reinforce leadership skills and maintains your self management techniques.

• Benefits of being assertive
• Understand different levels of assertiveness
• Submissive/aggressive behaviours, their definition and body language
• What’s best for the organisation, not just me?
• Be specific, stay relevant and achieve positive outcomes
• Barriers to assertiveness
• Recognise and deal with fear
• Assertive techniques
• Saying no assertively

 
The underpinning theme for the Management Programme will focus on working in teams, the practical application of skills in the workplace, taking responsibility and linked learning.

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Management Skills Training - 2 day is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.

This accredited management training programme is designed to provide all line managers with the underpinning knowledge and skills to be an effective individual and team manager.

Participants will receive a nationally recognised accreditation from the OCN at the end of the programme which is equivalent to the ILM and NVQ level 3.  

Aim

The aim of this four day programme is to enhance managers or team leaders understanding of their role, responsibilities and required behaviour to be successful at managing and leading people.

Objectives

By the end of the workshop, participants will have enhanced their understanding of:

• Their role and responsibilities as a manager or team leader
• How to develop teams & individuals
• How to set work objectives and monitor performance
• How to prioritise workloads
• How to give constructive feedback and motivate others
• What delegation is and how to provide support and motivation
• Communicate and influence others
• How to be assertive and deal with other peoples’ behaviour
• Their own behavioural skills and attitude towards managing

Ideally suited to new or exisiting managers who have had sporadic training or have been recently promoted. The course can cater for up to 12 delegates attending. The in house price is per day for all 12.

At the end of the programme each delegate will recieve an accredited transferable certificate at Level 3 from the OCN.

No pre course is required for this accredited management programme

The programme modules are:

Module 1 – Communication Skills

• Understand the communication process and identify effective techniques
• Provide solutions to removing barriers to effective communication
• Know which communication media is most effective – written, verbal etc.
• Recognise the impact personal bias has on communication
• Demonstrate questioning & listening skills
• Gain a greater awareness of how behaviour affects communication
• Understand how to give and/or seek guidance with both staff and management

Module 2 – Performance Management

• Understand the responsibilities of the appraiser and appraisee
• Create agreed individual & team objectives
• Produce acceptable evidence of performance
• Accept how positive and constructive feedback can help self development
• Develop individual training plans & provide support
• Understand the implications of appraisal during probationary periods
• Understand the importance of using non-directive coaching techniques
• Recognise the importance of dealing with periods of sickness
• Recognise the importance of dealing with instances of mis-conduct

Module 3 – Personal Effectiveness

• Recognise the need for personal consistency and continuous improvement
• Gain a greater self awareness of own behaviours and effectiveness
• Recognise how standards are set and maintained
• Understand how time management issues can be better dealt with
• Be able to identify what is important or urgent and how to prioritise work
• Know how to delegate correctly and effectively
• Know how to identify assertive behaviour in themselves and others.
• Be able to deal with those who do not act assertively.

Module 4 – Team Working & Individual Development

• Understand how teams evolve and how dynamics and culture are formed
• Know how to use the right intervention for a given situation
• Understand own management style and when leadership is required
• Understand the impact change has on a team & its individuals
• Recognise techniques of dealing with change and implementation
• Identify the relationships with internal & external customers
• Recognise what good customer service looks & feels like
• Know how to produce and agree a team development plan

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Management / Leadership Training - OCN Accredited is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.

Learners will receive a nationally recognised accreditation with this course, it is the equivalent to the ILM and NVQ level 3.

The aim of this manager / supervisor training workshop is to enhance existing managers / supervisors / team leaders understanding of their role, responsibilities and required behaviour to be successful at managing and leading people.

Objectives
By the end of the workshop, participants will have enhanced their understanding of: 

• Their role and responsibilities as a manager / supervisor / team leader
• How teams develop and behave
• How to set work objectives and monitor performance
• How to prioritise workloads
• How to give constructive feedback and motivate others
• What delegation is and how to provide support and motivation
• Communicate and influence others
• Being assertive and dealing with other peoples’ behaviour

No pre course work is required for this accredited supervisor training

Topics Covered:

• Role & Responsibilities
• Developing the Team
• Analysis of Work & Setting Priorities
• Time Management
• Objective Setting & Performance Monitoring
• Giving Constructive Feedback
• Motivation & Delegation
• Communicating & Influencing
•  Assertiveness

Workshop Agenda:

• Participants’ Learning Needs & Course Objectives
• Role & Responsibilities of a Supervisor
• Team Dynamics & Behaviour
• Analysis of work & Setting Priorities
• Setting Objectives & Managing Time
• Monitoring Performance & Feedback
• Motivation & delegation
• Communication & Assertiveness
• Personal Development Plans & Validation

Learning Outcomes (what a learner should be able to do)

• Recognise their responsibility & authority as key functions
• Understand team dynamics and motivational techniques
• Prioritise work against what is urgent & important.
• Provide effective feedback to develop idividuals’ performance
• Understand the importance of self management
• Know when & how to delegate successfully
• Manage their’s & their team’s time
• Communicate with others in an assertive manner

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Manager / Supervisor Course - OCN Accredited Level 3 is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.

This course deals with exceptional leadership skills, managing staff, reporting back, delegation and how to motivate your team to achieve results.

By the end of the course, delegates will be able to:

• State the key aspects of their role as a supervisor / team leader, and demonstrate how to put these into practice
• Understand their own values and motivations in the workplace, gain insight into those of others, and explain how this can be used to get the best out of their team
• Set appropriate and realistic standards/objectives for their team and for individuals within it
• Describe a model of team leadership and how they can put this into practice in their workplace
• Describe a wide range of different ways in which they can support the development of their team members and help them learn
• Give people effective feedback to improve and correct performance
• Delegate activities to team members effectively
• Explain their role in implementing formal people management procedures, such as discipline and attendance
• Produce an action plan to help them transfer their learning into the workplace

No pre course is required with this Supervisor course and is suitable to any supervisor / team leader

The topics covered in our supervisor training are:

• Introduction and Welcome
• Understanding the Role of the Supervisor /Team Leader
• Understanding Yourself and Others
• Getting the Best out of People
• The 5 Key Roles of the Supervisor / Team Leader – Lead, Communicate, Plan, Organise, Control
• Setting Standards and Objectives
• A Model of Supervision / Team Leadership
• Developing Your Team
• Effective Feedback
• Delegation
• People Management Policies and Procedures – The Role of the Supervisor / Team Leader
• Personal Action Planning
• Course Evaluation and Close

This course is available as an inhouse course tailored to your organisational aims and objectives, please contact us to discuss your requirements and delegate numbers. (pricing can vary dependant on the size of group)

All prices are excluding VAT, travel is charged with In-house courses at 40p per mile from our head office
Accommodation is required for distances over 100 miles from our head office.

Public Course Availability

Supervisor Training is available as a public course on the following dates at the venues shown. You can book yourself and other delegates onto any of these courses simply by clicking the Book now buttons.